Privacy Policy

Effective Date: June 26, 2025
Last Updated: June 26, 2025

This Privacy Policy describes how Countsy ("we", "us", or "our") collects, uses, and protects your information when you use our mobile application ("the App").

1. INFORMATION WE COLLECT

1.1 Personal Information

Account Information: You may use the App without creating an account. Some premium features may require authentication via third-party providers.
Email Address: If you contact support, we may collect your email address to respond to your inquiry.

1.2 Non-Personal Information

Events & Reminders: The events, reminders, and categories you create are stored locally on your device. If you use the backup feature, your data may be stored securely in the cloud.
Usage Data: We may collect anonymous usage statistics and analytics to improve the App.
Device Information: We may collect device type, operating system, and app version for troubleshooting and analytics.

1.3 Automatically Collected Information

App Usage: How you interact with the App, features used, and time spent
Device Data: Device model, operating system version, unique device identifiers
Performance Data: Crash reports, error logs, and performance metrics

2. HOW WE COLLECT INFORMATION

2.1 Information You Provide

When you create events and reminders
When you contact customer support
When you provide feedback or reviews

2.2 Information Collected Automatically

Through analytics services when you use the App
Through crash reporting tools
Through app performance monitoring

2.3 Third-Party Services

Push Notifications: For event reminders
In-App Purchases: Handled securely via Apple App Store or Google Play
Advertising: The free version may display ads from third-party networks
Analytics: Anonymous usage data to improve user experience

3. HOW WE USE YOUR INFORMATION

We use collected information to:

Provide and improve the App's features and services
Send you reminders and notifications for your events
Process in-app purchases and manage subscriptions
Respond to your support requests and feedback
Analyze usage patterns and improve user experience
Detect and prevent technical issues
Ensure app security and prevent fraud

4. DATA STORAGE AND SECURITY

4.1 Local Storage

Your event data is primarily stored locally on your device
Local data is protected by your device's security features
You control local data through the App's settings

4.2 Cloud Backup

Optional cloud backup feature for data synchronization
Backup data is encrypted during transmission and storage
You can enable or disable cloud backup at any time

4.3 Security Measures

We implement reasonable technical and organizational measures
Data encryption during transmission
Regular security assessments and updates
Limited access to personal data on a need-to-know basis

5. DATA SHARING AND DISCLOSURE

5.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information
We do not share personal data with third parties for their marketing purposes

5.2 Service Providers

We may share information with trusted service providers who assist us in:

App analytics and performance monitoring
Customer support services
Payment processing (handled by app stores)
Cloud storage and backup services

5.3 Legal Requirements

We may disclose information if required by law or if we believe such action is necessary to:

Comply with legal obligations
Protect and defend our rights or property
Prevent fraud or security issues
Protect user safety

6. THIRD-PARTY SERVICES

6.1 App Stores

Apple App Store and Google Play Store handle payments
Subject to their respective privacy policies
We do not receive payment information

6.2 Analytics Services

Anonymous usage data to improve the App
No personal information is shared
Data is aggregated and anonymized

6.3 Advertising Networks

Free version may display ads
Ad networks may collect anonymous data
You can opt out of personalized ads in device settings

6.4 Authentication Providers

Third-party authentication for premium features
We receive limited information necessary for account creation
Subject to third-party privacy policies

7. YOUR RIGHTS AND CHOICES

7.1 Data Access and Control

View Data: Access your event data within the App
Modify Data: Edit or update your events and settings
Delete Data: Remove events and data from the App
Export Data: Backup feature allows data export

7.2 Communication Preferences

Notifications: Enable or disable push notifications in App or device settings
Marketing: We do not send marketing communications
Support: You can contact us anytime regarding your data

7.3 Account Deletion

Delete the App to remove local data
Contact support to delete cloud backup data
Some data may be retained for legal or operational purposes

7.4 Advertising Choices

Opt out of personalized ads via device settings
Premium subscription removes ads entirely
Ad preferences managed through device settings

8. DATA RETENTION

8.1 Local Data

Stored on your device until you delete the App or clear data
You control retention through App settings

8.2 Cloud Backup Data

Retained while your account is active
Deleted upon account deletion request
May be retained for technical or legal reasons

8.3 Analytics Data

Anonymous analytics data retained for service improvement
No personal identifiers included
Aggregated data may be retained indefinitely

9. CHILDREN'S PRIVACY

9.1 Age Restrictions

The App is not intended for children under 13
We do not knowingly collect personal information from children under 13
If we learn we have collected such information, we will delete it promptly

9.2 Parental Consent

If you are a parent and believe your child has provided personal information, contact us
We will take steps to remove such information

10. INTERNATIONAL DATA TRANSFERS

10.1 Cross-Border Processing

Your data may be processed in countries other than your own
We ensure appropriate safeguards are in place
Data protection standards maintained regardless of location

10.2 Legal Basis

Processing based on legitimate interests and legal requirements
Consent where required by applicable law
Compliance with local data protection regulations

11. COOKIES AND TRACKING

11.1 App Usage

The App may use local storage for functionality
No web cookies are used in the mobile app
Analytics may use device identifiers

11.2 Third-Party Tracking

Ad networks may use tracking technologies
You can control tracking through device settings
Premium version eliminates ad-related tracking

12. CHANGES TO THIS PRIVACY POLICY

12.1 Updates

We may update this Privacy Policy periodically
Material changes will be communicated via app notification
Continued use constitutes acceptance of updated policy

12.2 Notification

Significant changes announced in-app
Updated policy available within the App
Effective date updated with each revision

13. DATA PROTECTION RIGHTS (GDPR/CCPA)

If you are in the EU or California, you may have additional rights:

13.1 GDPR Rights (EU Users)

Access: Request information about your personal data
Rectification: Correct inaccurate personal data
Erasure: Request deletion of your personal data
Portability: Receive your data in a structured format
Objection: Object to processing of your personal data

13.2 CCPA Rights (California Users)

Know: What personal information is collected
Delete: Request deletion of personal information
Opt-Out: Opt out of sale of personal information (we don't sell data)
Non-Discrimination: Equal service regardless of privacy choices

14. CONTACT INFORMATION

For questions about this Privacy Policy or to exercise your rights:

Email: support@getcountsy.app
App: Countsy
Response Time: We aim to respond within 30 days

14.1 Data Protection Officer

For EU users with data protection concerns:
Email: support@getcountsy.app

14.2 Supervisory Authority

EU users may lodge complaints with their local data protection authority.

By using Countsy, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with this policy.